Generally speaking, we would include around 5% extra of the total carpet quantities as wastage for plain color of carpet tiles and wall-to-wall carpet under the condition of a plain rectangular or square-shaped floor plan; for the axminster carpet, we would include around 10~20% of wastage for it but it also depends on the repeat size of each carpet pattern and the shape of floor plan.

The quantities of carpet tiles required to reach is at least 500-1000 square metres in order to pick your specific carpet color; otherwise, clients can only pick and choose color from our current stock.。

Whether there is minimum order quantities for Axminster carpet or the possibility to choose specific color for manufacturing depends on the actual quantities needed by clients and it varies cases by cases. However, there are no minimum order quantities for handmade carpet. Also, since handmade carpet is custom-made to each and every client, the pattern, color chosen and size required are totally up to clients.

No, the starting time for night-time carpet installation is from 6pm, however, the finalized quotation varies from cases to cases and therefore it is highly recommended for clients to consult our staff for night-time installation charges.

If the carpet is connecting the marble floor, we would use gripper to protect the edges of the carpet; we would use metal moulding to rectify the height difference between carpets.

There would be service charges to carpet vacuum cleaning and steam cleaning, however, the finalized quotation varies from cases to cases and therefore it is highly recommended for clients to consult our staff for such charges.

Yes, it can be monolithic or quarter turn as following:

Yes, customers are always welcome to visit our showroom on 3/F, Waitex House, 7-9 Mongkok Road, Mongkok, Kowloon to have free carpet samples.

Our products including Axminster carpet, handmade carpet and carpet tiles have all passed the required fire retardant test BS 4790 and have been extensively and generally used in distinctive tender projects, commercial offices and offices in industrial buildings.

881 Adhesive is more stinky than BR7533 adhesive and therefore Chung’s have always used adhesive for carpet tiles installation.

We would arrange an experienced staff to come to the site to have better measurement of carpet used only when customers need us to install carpet. Such service is free of charge and we could provide the quotation after calculating carpet wastage.

The dirt on the carpet including the red wine spots, tea stains and coffee stains cannot be thoroughly removed, we could only make the dirt less obvious.

Yes, since our company uses the cleaning machine with greater horsepower, it will be noisier than other cleaning machines. Therefore we advise people to be away from the site when carpet cleaning is taking place.

It depends on the carpet cleaning area and the ventilation on the site.

It can prevent lice and insects from breeding after the cleaning service.

Chung’s has purchased the vapor machine from the US to dry clean the carpet, it possesses 4 horsepower. It first scrubs the carpet under great steam force, then uses the technique of vacuuming sucking all moistures from the wet carpet at the same time, thus making the cleaning process three-in-one to enhance the cleaning effect. However, comparing to other cleaning machines, they normally use wax-polishing machine to clean carpet and such machine does not dry-clean the carpet at the same time, thus trapping the water in the carpet base and deteriorating the life span of the carpet.

Yes, there will be.

There will be to-the-site collecting and returning carpet as long as it is a carpet rug. Yet, it needs at least 7-10 working days (depends on the weather that time) after collecting your carpet for returning.

Chung’s provides cleaning services from eateries, restaurants, hotels to commercial offices. Chung’s also only offers domestic carpet cleaning services as well, but it won’t include kitchen stove cleaning, ceiling and wall cleaning etc.

Clients are required to provide the estimated carpet cleaning area, carpet material and carpet photos for quotation, if clients cannot provide the estimated carpet cleaning area, we can arrange our experienced staff to have on-the-site measurement (such service is free of charge).